Terms of service
1. Application and approval terms and conditions
1.1 The order and sale of products via www.mosaicshop.be is offered to you by Mrs Shirley Arisiaman, self-employed trading under the name Mosaicshop, with company number 0839.186.095 and registered office at 3560 Lummen Linkhoutstraat 212 (hereinafter the seller), these general terms and conditions of sale are those of the seller.
1.2 "Buyer" means any natural person or legal entity purchasing one or more products via the webshop as well as any visitor to the webshop.
1.3 The present terms and conditions of sale apply to all sales offered on and realised via the webshop www.mosaicshop.be or other agreements concluded via the webshop.
1.4 These conditions apply to the exclusion of all other conditions, in particular those applying to sales or rentals in the vendor's shop.
1.5 The seller operates exclusively in Europe. Consequently, the seller can only accept your order if the delivery address is located in Europe and this delivery address is not a PO Box address.
1.6 By placing an order via the webshop, the buyer declares to have read the terms and conditions of sale and the buyer accepts the terms and conditions of sale.
1.7 If a court ruling should declare one or more articles of these terms and conditions invalid, the remaining provisions of these terms and conditions of sale shall remain in full force and effect.
2. Conclusion of the agreement
2.1 A sales agreement shall only be concluded between the seller and the buyer after the order of the (potential) buyer is explicitly accepted by the seller, who informs the buyer thereof by letter of confirmation.
2.2 The receipt of the confirmation letter by the buyer is the moment at which the agreement is concluded.
2.3 The seller reserves the right not to accept the order or, if necessary, to dissolve the agreement without being liable to pay any compensation to the buyer, but subject to reimbursement of any sums paid.
In particular if problems have arisen in the past with the person placing the order or members of his family in the case of natural persons, as well as if problems have arisen in the past at the delivery address provided or in the case of outstanding invoices.
3. Prices
3.1 The prices of the products are indicated in euros with all taxes included, except for participation in the shipping costs.
3.2 The Vendor reserves the right to modify its prices at any time; nevertheless, the products shall be invoiced on the basis of the rates in force at the time the order is accepted.
3.3 The seller cannot be held liable for (typing) errors appearing in its offers which the buyer should reasonably assume to be (typing) errors.
3.4 The price payable shall be that stated in the confirmation letter.
3.5 The seller reserves the right to change the price due after the conclusion of the agreement, for example on the basis of price changes affecting shipping costs, new taxes or (typing) errors.
3.6 If the price is increased, the buyer shall have the right to dissolve the agreement without any costs to be borne by the buyer or any obligation on the part of the seller to pay any damages.
3.7 The products remain the property of the seller until he has received full and final payment of the price.
4. Payment
4.1 The following payment options are provided for ordering products via the webshop:
Visa
Mastercard
Bancontact
Maestro
PayPal
Bank transfer
Belfius Direct Net
KBC/CBC
Giropay
IDeal
ING Home Pay
Klarna
Multibanco
Sofort Banking
Apple Pay
Google Pay
American Express
Union Pay
Shop Pay
EPS
SEPA
Przelewy24
When using the above-mentioned payment systems, the Buyer must of course also comply with any terms and conditions of the operators concerned, and the Seller is not a party in the relationship between the Buyer and the operator of the payment system.
4.2 The seller undertakes to the best of his ability to guarantee the safety of the user of the web shop, but can under no circumstances be held liable for possible damage caused by the unsafe, incorrect or negligent use of the web shop by the buyer himself, nor for possible damage caused by third parties who abuse the website or the payment system, except in the case of gross negligence or intent on the part of the seller, his employees or agents.
4.3 The seller respects the rules allowing the reimbursement of amounts paid by consumers in accordance with the Law of 6 April 2010 on Market Practices and Consumer Protection.
4.4 In the event that a term of payment has been stipulated and in any event 30 days after delivery, the buyer shall, ipso jure and without prior notice of default , owe default interest for late payment of 1% per month and damages of 10% with a minimum of €50.00.
5. Delivery
5.1 The products will be sent to the shipping address indicated at the time of the order (home address or other address).
5.2 Naturally, the seller shall make every effort to deliver the products within the shortest possible time, the buyer shall make every effort to take delivery of the products during the delivery period.
5.3 If the goods ordered were not delivered within 30 days, an additional period may be agreed between the buyer and the seller.
In the absence of an additional period, the agreement shall be terminated by operation of law and the seller shall refund any payment received within 30 days.
6. Right of renunciation
6.1 The renunciation right only applies to purchases via the webshop by natural persons or legal entities who acquire or use these products exclusively for non-professional purposes.
6.2 The Law of 6 April 2010 on Market Practices and Consumer Protection, allows the consumer to notify the seller that he renounces the sale within 14 calendar days of receiving the product, without penalty and without giving any reason.
6.3 The goods must then be returned within the same period at the expense of the buyer in the original, undamaged and original packaging, without any printed tape, nor stickers, nor any writing on the box, together with all accessories, the user manual and (a copy of) the invoice/delivery note to:
Mosaicshop
Attn: Shirley Arisiaman
Linkhoutstraat 212
3560 Lummen - Belgium
Original packaging(s) with writing on them or with transport and/or other stickers will not be accepted.
6.4 Incomplete, damaged, consumer-used or soiled goods will not be taken back.
6.5 At the latest 30 days after acceptance of the return, the seller will refund any sums paid, excluding the direct costs of returning the goods (cf. articles 5.3 and 6.3).
6.6 In the event of article 6.5 the seller has not proceeded to repayment after 30 days following acceptance of the return, the seller shall be liable, ipso jure and without prior notice of default , to pay default interest for late payment of 1% per month and damages of 10% with a minimum of €50.00.
6.7 Ex Article 47 §4, 2° & 3° Law of 6 April 2010 on Market Practices and Consumer Protection, the right of renunciation does not apply to :
- the delivery of goods manufactured according to the consumer's specifications or which are clearly of a personal nature or which, by their nature, cannot be returned or are liable to deteriorate or age rapidly
7. Privacy
7.1 Your personal data will be stored by the seller and kept in your personal account to allow the seller to correctly carry out your transaction. Once this data is stored, your subsequent transactions will be faster.
7.2 The seller complies with the Belgian law of 8 December 1992 concerning the processing of personal data, amended by the law of 11 December 1998, which takes into account the European Directive of 24 October 1995.
This law states that the person or company collecting data must have the consent of the person whose personal data are concerned, that the data must be relevant, correct and accurate and that they must be collected for specific, clear and legal purposes. The person whose personal data is concerned must have access to it and the right to modify the information concerning him/her.
7.3 The seller undertakes not to pass on any personal information to other organisations with commercial or non-commercial purposes.
8. Applicable law
8.1 The sale covered by the present terms and conditions of sale is subject to Belgian law.
8.2 Only the courts of the judicial district of Hasselt have jurisdiction.