Refund policy

Cancelling

Cancelling an order is free of charge until it has been dispatched.
 

Returns / Cooling off period

You have a cooling off period of 14 calendar days to return the product without giving reasons, starting on the day of delivery. Exceptions are specially assembled products or products ordered especially for you. 

The product can only be returned unused and in the original packaging. For more information see article [6.3] of our general terms and conditions.

Do you wish to return the entire order? Items already received should be returned to the return address below. Mosaicshop will refund the entire purchase price, excluding the calculated shipping costs. You will have to pay the shipping costs for the return.

Also when returning a part of your order, the shipping costs are for your account. The purchase price of the part of the order you returned will be refunded to you. Shipping costs will not be refunded in this case. 

All cancellations, exchanges and returns must be made in writing to Mosaicshop. This can be done by e-mail or post. You must include your full name and invoice number. 

To refund already paid amounts (in case of prepayment) we also need your bank account number. 


Please note: the account number you provide for the refund must be the same as the account number from which you made the payment to Mosaicshop. This is due to possible fraud with refunds. 

Any amounts already paid will be refunded to you within a maximum of 14 days.

Return address

Mosaicshop

Linkhoutstraat 212

3560 Lummen

Belgium